Cancellation & Refund Policy

1. Digital service

CyberTestify provides a digital service (automated security scanning and reporting). Once you have placed an order and the scan process has started, the service has begun.

2. Right of withdrawal (UK & EU consumers)

Under the Consumer Contracts Regulations 2013 (UK) and equivalent EU rules, you normally have a 14-day right to cancel a distance contract.

However, you lose the right to cancel once the digital service has started with your prior express consent and acknowledgement that you will lose the right to cancel.

By purchasing a scan and confirming the order you:

• Request that we start the scan immediately, and
• Acknowledge that you lose the right to cancel once the scan has started.

3. Refunds

• Before the scan has started: you may request a full refund by contacting support@cybertestify.com.
• After the scan has started: no refund is available, except where required by mandatory law or in cases of clear service failure on our part.

4. Service failure

If we are unable to deliver a report due to a technical failure on our side, you will be entitled to a full refund or a free re-run at our discretion.

5. How to contact us

For cancellation or refund requests: support@cybertestify.com
Please include your order reference.

6. Governing law

This policy is governed by the laws of England and Wales.